And as an outsourced support provider, we’ve directly driven 177% ROI through live chat sales. In addition, live chat is a perfect platform for up-selling and cross-selling while customers are actively online. With live chat at your side, you can speed up the sales process by providing instant answers to prospect questions, reduce shopping cart abandonment and increase the conversion rates on your landing pages and sign-up pages. Drive SalesĪdding live chat support to your website should be priority number one, especially if you’re a SaaS, subscription, ecommerce or retail business. You don’t need expensive phone and data networks, an automatic call distributor or call recording equipment with chatĬhat doesn’t require a native accent, only strong written communications, making it easier to outsource worldwide and often save 65% on direct labor costs.
#HAPPYFOX CHAT DOCUMENTATION SOFTWARE#
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Chat allows agents to serve customers more quickly with pre-scripted responses - agents become even more efficient.Agents can handle multiple contacts at once, reducing staffing requirements - agents can be 4x more efficient.To improve service and support digital channels, make it easy to contact customers via multiple channels.When compared to phone support, live chat will save you money because: This will increase sales and provide personalized customer service. Live video chat allows you to bring the in-store experience online. Talkative is a tool that businesses of all sizes can use to increase sales, drive customer engagement and reduce operational costs. Image support capabilities are available. Smarter customer engagement through WhatsApp and social media messaging. Chatbot that can seamlessly transfer between agents and users via WhatsApp, Facebook, and your website. For real-time communication, you can use web callbacks, live voice calls, and PSTN capabilities. Secure browsing and screen sharing are available for embedded customer support and sales. Advanced web chat with secure and encrypted features such as dynamic canned messages, real time translation, PCI compliance, message preview, and PCI compliance. Fully customizable to suit your contact center's requirements. Highly resilient architecture built on AWS and certified with industry compliancesĪrabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian,Įmbedded live chat with mobile support and recording. Seamless integrations via a rapidly growing app marketplace and custom APIs Intelligent load balancing and auto-routing capabilities Proactive messaging using hyper-targeted rich media campaigns Best-in-class AI chatbots that focus on intent and engagement Unified inbox experience to manage conversations across digital channels
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This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
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With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.